General terms & Conditions

Preamble

The company Cote bougie Marrakech Sarl is the owner of the domain names cotebougie.com. The purpose of these GTC is to define the rights and obligations of the parties within the framework of online sales on the www.cotebougie.com website.
These GTC express the entire obligations of the parties. The customer declares having read and accepted without reserve all the provisions of these general conditions. Any order placed on the site implies the unreserved acceptance of these GTC.

Product features and prices

The products governed by these General Terms and Conditions are those appearing on the Website and are described and presented as accurately as possible on the Website. The photographs of the Products are not contractual. They are as accurate as possible.
Prices are indicated inclusive of all taxes and therefore include VAT for products delivered in the European Union.

Order

For any first order, the customer will have to follow an account creation procedure indicated on the Website and communicate personal information necessary for the processing of his order, its routing and the establishment of commercial documents. This data may be communicated to COTE BOUGIE's service providers/contractors in the context of the execution of the order and to ensure its proper management.
In the event of loss or forgetting the password, the customer may reset it by going to the customer account connection page and clicking on "Forgotten password". They will then receive a reset link on the email address provided at the time of registration.
Any order implies acceptance of the prices and the description of the products available for sale. Any dispute on this point will take place within the framework of a possible exchange and the guarantees mentioned below.

Availability of products

The offers and deadlines indicated are valid at the time the customer consults the site. COTE BOUGIE undertakes to honour the orders received on the website within the time limits indicated, within the limits of the available stocks of products.
It is possible that a product indicated as being in stock may become unavailable between the time it is added to the basket and the validation of the order by the customer. If the customer has nevertheless been able to validate the order, and the product is out of stock, COTE BOUGIE undertakes to inform the customer as soon as possible. The customer will then be able to accept the new deadline announced or choose to be reimbursed. If the order relates to several products, it remains valid, concerning the other products not concerned by the lack of availability.

Order confirmation and follow-up

Once the cart has been validated, the customer must fill in the address and choose the delivery method, and finally validate the method of payment, this last step formalising the sales contract between COTE BOUGIE and the customer. In any case, the validation of the basket implies acceptance of the General Terms and Conditions of Sale.
COTE BOUGIE will acknowledge receipt of the order as soon as it has been validated by sending an e-mail. The customer is invited to keep this order confirmation number for all subsequent correspondence.

Terms and conditions of payment

The customer has the choice to pay either by credit card or PayPal :

  • The customer guarantees that he has the necessary authorisations to use these methods of payment.
  • Payment by CB is made through an external payment platform -klik pay implementing the 3D Secure measures. The customer must be the holder of the credit card used.

Delivery

COTE BOUGIE logistics partner is Cubyn.
Cubyn guarantees same-day shipment of all your orders, regardless of quantity or destination. Benefit from the best delivery quality available using our algorithms to choose the most suitable carrier for your shipments.
For any questions about delivery methods, contact COTE BOUGIE by email at Sav@cotebougie.com.
The delivery times indicated on the site. Respecting them presupposes that the information relating to delivery is correct.

Claims

Claims for non-conformity, missing or defective products must be reported directly by email to Sav@cotebougie.com, within two working days following delivery of the package.
Upon receipt and validation of the returned product, COTEBOUGIE will return, at its expense, the product initially ordered. In the event of a stock shortage, it will offer the customer another equivalent product, or a refund of the amount paid by the customer (purchase + delivery costs).

Period

The present conditions apply throughout the entire duration of the online services offered by COTE BOUGIE. The applicable conditions are those in force on the site on the date the order is placed.
As COTE BOUGIE's services may change, as well as legislation, updates to these GCS may be made. They will take effect as soon as they are put on line and will therefore apply immediately to any order placed from that date.

Shipping 48 / 72 hours
Handmade 100% Artisan
Unique scents From Grasse
Eco Friendly Scented Candles

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